Technical Support Engineer (Ref: BGTSE0525)
Arcon Bulgaria EOOD, a member of the Arcon Group of Companies and based in Sofia, Bulgaria, is seeking a motivated Technical Support Engineer to join its growing Technical Support team. As a key contributor to our service operations, the Technical Support Engineer will play a vital role in delivering high-quality technical support for our industrial automation and packaging solutions across the region. This full-time position offers an exciting opportunity to be part of a dynamic company at the forefront of industrial technology.
Key Responsibilities:
- Provide on-site and remote technical support to clients regarding equipment installation, maintenance, and troubleshooting
- Diagnose and resolve hardware and software issues in industrial marking and labeling systems (e.g., CIJ, TTO, Laser, Labellers)
- Assist in the setup, calibration, and integration of systems within client production environments
- Maintain accurate service records and submit technical reports using internal ERP systems
- Support the After-Market team in service contract execution
- Collaborate with the installation and sales teams to ensure smooth customer onboarding and ongoing satisfaction
- Participate in training sessions and stay current with evolving technologies in product identification
Requirements:
- Degree or technical diploma in Electronics, Automation, Mechatronics, or related field
- 1–3 years of relevant technical support experience (preferred in industrial equipment or automation)
- Hands-on experience with coding, printing, or labeling systems is an advantage
- Strong problem-solving skills and customer-focused attitude
- Fluent in Bulgarian; good written and spoken English
- Valid driver’s license and willingness to travel to client sites across Bulgaria
What We Offer:
- Competitive salary and performance-based bonuses
- Company vehicle, mobile phone, and laptop
- Professional training and certification opportunities (local and international)
- Supportive work environment in a growing and innovative company
- Opportunities for career development within a regional network
Interested candidates can send their CV and a short cover letter through the contact form below or with email to